FAQs of VideoSolo Player

First, confirm that you've purchased the right product.

FirstThen, make sure that you've entered the registration code correctly without space.

FirstFinally, don't mix up the product version. Windows and Mac versions are totally different.

If you still cannot find the reason, please contact us.

Remember to check your internet connection. Registration may fail due to a poor internet connection.

No. One license code is for one computer only. If you want to get additional licenses for more than one computer, then contact us.

If you forgot or lost your registration code, don't worry. Just go to the license retrieval page to get back your license code.

If you want to transfer your registration code to another computer, we can reset the registration code for you, and then you can register the program on another computer again. Please send your order number and billing email address to the support team.

This process will only work with computers using the same operating system (either two Windows PCs or two Macs). If you want to use the same program on a computer with a different operating system, you'll need to purchase a second registration key for the other OS.

Usually, there will be an Error 4104 shown:

1. If you change or reinstall your computer.

2. If you use one license on more than one computer.

3. When you upgrade the program.

4. When you launch the program after a long period without using the program.

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When you meet the error code 4104, you can contact the support team to reset the license code. Please remember to provide your order number and billing email address.

VideoSolo Player is a robust, all-in-one video player that supports not only regular digital formats like MP4, M4V, and WMV, but also DVD and Blu-ray videos. To view more supported formats, please go to our Tech Spec page.

Yes. We’ve a built-in snapshot function, allowing you to save those wonderful moments. Also, you can change it output folder via the Preferences option.

Simply click Buy Now or Register in the app to upgrade. Please note that once the app is activated on one PC, it’s bound. If you want to use the app on another device, you have to contact our support team to rebound.

Yes. VideoSolo Player supports importing subtitle files, including SRT, ASS, SSA, and SUB.

No. Currently, VideoSolo Player doesn’t support 3D Blu-ray discs. It is, nevertheless, not completely unable to play 3D videos, but rather to play them with a 2D effect.

When the VideoSolo Player plays Blu-ray discs, it takes approximately 4-5 seconds to remove the Blu-ray protection from the network. After that, the Internet will no longer be required.

In that case, contact our support team immediately. We will make a refund to you after your explanation.

First, try to reinstall VideoSolo Player. Second, make sure your system and GPU driver are the latest. At last, if you find the problem still exists, please contact our support team.