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Q1. What to do if the registration code is invalid when I register the program?
First, confirm that you've purchased the right product.
Then, make sure that you've entered the registration code correctly without space.
Finally, don't mix up the product version. Windows and Mac versions are totally different.
If you still cannot find the reason, please contact us.
Remember to check your internet connection. Registration may fail due to a poor internet connection.
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Q2. Can I use the program on another computer if I purchase a single license?
No. One license code is for one computer only. If you want to get additional licenses for more than one computer, then contact us.
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Q3. What can I do if the license code is lost or forgotten?
If you forgot or lost your registration code, don't worry. Just go to the license retrieval page to get back your license code.
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Q4. Can I transfer my registration code to another computer?
If you want to transfer your registration code to another computer, we can reset the registration code for you, and then you can register the program on another computer again. Please send your order number and billing email address to the support team.
This process will only work with computers using the same operating system (either two Windows PCs or two Macs). If you want to use the same program on a computer with a different operating system, you'll need to purchase a second registration key for the other OS.
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Q5. The program shows error code 4104:"The registration code has been used early". How to fix it?
Usually, there will be an Error 4104 shown:
1. If you change or reinstall your computer.
2. If you use one license on more than one computer.
3. When you upgrade the program.
4. When you launch the program after a long period without using the program.
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When you meet the error code 4104, you can contact the support team to reset the license code. Please remember to provide your order number and billing email address.
